Shipping & Delivery

How are the artworks packaged?

The works are packaged by AtelierOil and follow a standardised packaging process.

Ships in a cardboard box

(Large-size artwork with stretched/framed) item will ship flat in a sturdy, well-protected cardboard box. We ensure artworks are shipped according to our very high standards. Expect your artwork to arrive with plenty of support packaged in to make its journey as safe as possible as it travels from Atelieroil to your home.

Ships in a crate

(Small-size artwork with stretched/framed) item will ship in a wooden crate. Large artworks are shipped in a very sturdy crate that is built for shipping art all around the world. The crate will contain packaging materials that meet our strict guidelines to keep it firmly in place during its journey, and will be tightly sealed together.

Ships in a tube

(Only canvas) item will arrive rolled in a dent-resistant tube.This method is especially safe for oversized works, and provides lower shipping costs as well. Rolled works can be easily stretched (for canvas works, i.e. placed onto wooden stretcher bars) and/or framed by a local framer upon arrival. Upon immediate delivery, we highly recommend you send any works on paper directly to your framer for cautious, professional unrolling of the artwork.

How long does delivery take?

Shipping time:

Generally 7–10 natural days by FedEx/DHL/UPS.

Free shipping, the price does not include customs duties.

Creating time:  7-10 natural days  to be hand-painted by professional artist. The work you ordered was created by the artist of the original painting.

Total time: Therefore, it takes approximately 10-20 natural days from placing your order to receiving the artwork.

In the process of creating painting, Artist'll show you photos and videos with the painting you ordered. You'll be able to express all your wishes, for example about colors and shades. And artist'll make all the necessary changes. Only when you are completely satisfied with your painting, We will express it to you.

Who takes care of the delivery?

Depending on the destination and the size of the work, we use delivery companies such as FedEx, DHL or UPS, or specialist art delivery companies.

Which countries do you deliver to?

Sorry, we currently only operate in the U.S. market, so we only support delivery within the United States. We believe that in the near future, we will gradually support delivery to other countries.

How much does shipping cost?

Currently, for the United States, shipping is included in the price.

How to track logistics？

You can check it in your Atelieroil account interface or on the delivery company's official website using your order number. ( DHL , Fedex  , UPS)

Is the delivery of the artwork insured?

Absolutely! AtelierOil organises and insures the transport of the artwork. You have nothing to worry about and there are no hidden costs.

If I buy several artworks, will they be delivered at the same time?

They may be delivered at the same time (under normal circumstances).

Can I get artworks delivered to a different country or to a different person?

We will deliver to the address you gave on your order. Generally we set the delivery date with the person who will receive the work and whose name you gave. If it’s a surprise or a present, let us know!