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Frequently Asked Questions
Customization
Absolutely! We offer full customization—size (from 10"×10" to 80"×80"), color palettes, brushstroke styles, even personal motifs. Share your vision via our custom form/email, and we’ll send progress photos/videos to refine it with you.
After ordering, you’ll get a dedicated artist chat link (email + instant messaging). Send sketches, color swatches, or Pinterest boards—we respond within 24 hours to tweak every detail until it matches your dream.
Production & Quality
Guaranteed. Every stroke is hand-laid by our artist—no machines, no shortcuts. You’ll see the unique texture and imperfections that only handcrafting creates (we’ll prove it with process videos!).
We use museum-grade oil/acrylic paints and heavyweight linen canvas. Lab-tested to resist fading, water, and moisture for 50+ years—your art will outlive trends.
Shipping & Delivery
Production: 1–2 weeks (hand-painting takes time!).
Shipping: FedEx/DHL delivers in 7–10 business days (free worldwide).
Total: ~2–3 weeks on average.
Never in 5+ years! Rolled canvases ship in reinforced packaging; framed pieces go in custom wooden crates. We’ll refund/replace immediately if damage occurs (but it won’t).
Returns & Support
Yes—30-day risk-free return. Full refund or exchange, no questions asked. We even cover return shipping for US/UK customers.
Email your order number + damage photos—we’ll ship a replacement within 48 hours (no need to deal with couriers). Your satisfaction is non-negotiable.
Artistic Value
Yes! Request a signature on the front (lower right) for a personalized authenticity mark—turning your piece into a collectible.
100% unique. Even if two orders are similar, the hand-painted brushstrokes and color blends make each piece irreplaceable—yours will never exist again.