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Frequently Asked Questions
Customization
Absolutely! We offer full customization—size (from 10"×10" to 80"×80"), color palettes, brushstroke styles, even personal motifs. Share your vision via our custom form/email, and we’ll send progress photos/videos to refine it with you.
After ordering, you’ll get a dedicated artist chat link (email + instant messaging). Send sketches, color swatches, or Pinterest boards—we respond within 24 hours to tweak every detail until it matches your dream.
Production & Quality
Guaranteed. Every stroke is hand-laid by our artist—no machines, no shortcuts. You’ll see the unique texture and imperfections that only handcrafting creates (we’ll prove it with process videos!).
We use museum-grade oil/acrylic paints and heavyweight linen canvas. Lab-tested to resist fading, water, and moisture for 50+ years—your art will outlive trends.
Shipping & Delivery
Production: 7-10 natural days (hand-painting takes time!).
Shipping: FedEx/DHL delivers in 7-10 natural days.
Total: ~10–20 days on average.
Never in 5+ years! Rolled canvases ship in reinforced packaging; framed pieces go in custom wooden crates. We’ll refund/replace immediately if damage occurs (but it won’t).
Returns & Support
Yes—30-day return. Full refund or exchange, no questions asked. Return shipping cost will be the responsibility of the customer.
If your artwork arrives damaged, we offer afree replacementorfull refund.
Please provide photos of the damage and packaging for insurance and investigation purposes.
Artistic Value
Yes! Request a signature on the front (lower right) for a personalized authenticity mark—turning your piece into a collectible.
100% unique. Even if two orders are similar, the hand-painted brushstrokes and color blends make each piece irreplaceable—yours will never exist again.